About Product Purchase

About Product Purchase

Q Factory or Trade Company? 2022-07-14 18:58:41.531
A
Winsen is a factory with over 30,000 square meters area and 500+ production machines which is focusing on sensors development&manufacturing. It has strong R&D strength with more than 100 R&D personnel.
Q How long is the delivery time? 2022-07-14 18:58:29.674
A
1-7 days after received payment
Q What is your warranty term? 2022-07-14 18:58:13.405
A
The warranty period is one year from the date of shipment. If the appearance of the product is not damaged, it can be returned after confirmation. For damage not caused by Winsen, the customer shall bear all maintenance costs.
Q How is your packaging condition? 2022-07-14 18:57:58.939
A
Standard international package with inner box and outer carton.
Q What is your MOQ? 2022-07-14 18:57:46.000
A
No limitation of MOQ, except customized products.
Q What is your delivery term? 2022-07-14 18:57:30.951
A
Mainly by international express, such as FedEx, DHL, UPS or other forms of delivery.
Q What is your payment term? 2022-07-14 18:57:18.933
A
Payment term is 100%T/T in advance
Q What is your pre-sales service? 2022-07-14 18:57:07.848
A
We can recommend sensors based on the target gas and the industrial application to help you quickly select the most suitable one. Sensor Module is also available to save your design time and cost.
Q What is your after-sales service? 2022-07-14 18:56:53.585
A
If there is any problem in the process of testing and use, you can contact us by email, hotline, technical consultation etc, we will do our best to solve your problem.
Q How long is the quotation valid for? 2022-07-14 18:56:41.536
A
Valid for a long time if no more than 2% exchange rate fluctuation.
Q What trading term are supported? 2022-07-14 18:56:25.903
A
Mainly EXW, DAP & DDP & other terms are also available.
Q What certificates do your company have? 2022-07-14 18:56:09.978
A
Our company has passed the following quality control system and obtained certificates ISO9001, ISO14001, ISO45001 & GB/T29490，GB/T 23001 &IATF16949 & RoHS & CE & UL & Anti-Explosion & Coal Mining Safety Certification.
Q What certificates do your products have? 2022-07-14 18:55:54.419
A
Our product design conforms to international standards, the whole machine generally does not have certification requirements for electronic components. We have few CE/UL/ explosion-proof certificate/mine safety mark certificates for some models. For customers with special needs, we can provide relevant certification according to their needs based on a certain quantity of order.
Q How to use after receiving the goods? 2022-07-14 18:54:46.520
A
We provide all necessary technical guidance for installation and application by instructions and one-on-one manual service.
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